How To Reduce Human Error Once And For All – Investigations, Root Cause Determination and CAPA Effectiveness

Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. To work with these challenges, it is essential to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and/or fixed.

This course offers practical approaches and models to address human performance issues in GMP related environments by using a particular methodology to correct, prevent and avoid reoccurrence of these matters.

Why You Should Attend:

This training would provide tools that can be implemented and used after this event. These include practical tools. We will discuss human error categories, near root causes and root causes for these events. We will discuss latest trends in human error issues in the industry.

Learning Objectives:

• Error Reduction System
• HES Tools
• Cognitive load tool
• Definition of Human Factors Categories (HFC)
• Importance of each HFC
• Learn the Human Error Risk Multipliers
• Recommendations for each HFC
• Implementing the program
• Metrics and KPI’s

Areas Covered in the Session :

• Human Error as the Root Cause
• What is Human Error
• How is Human Error controlled?
• Root Cause Determination
• 6 step method for error prevention
• Human error rates and measurement
• Trending and tracking 
• Prediction 
• CAPA effectiveness

Who Should Attend:

• Quality Assurance Departments
• Quality Control Departments
• Training Managers and Coordinators
• Research and Development Departments
• Regulatory Affairs Departments
• Manufacturing Departments
• Engineering Departments
• Operations Departments
• Production Departments
• Compliance Departments
• Plant Engineers
• Process Excellence / Improvement Professionals
• Industrial / Process Engineers