Leadership in the Life Sciences - Working Effectively with Customers and Suppliers

Your success at your company - your ability to get things done efficiently and effectively - is dependent upon your ability to manage your key relationships within the organization. Those relationships take many forms. They include your relationships with:

• Your manager
• Your peers
• Other team members
• People in other departments and at other locations
• Your customers
• Your vendors

We call these relationships customer-supplier relationships.  One of the most significant issues at any company is the fact that many customer-supplier relationships are managed poorly. When those relationships are managed poorly, problems can arise - problems that many of us just assume are part of the normal workday. They include:

• Critical steps or actions that “fall through the cracks”
• Wasting time following up on communications that are not returned
• Completing tasks that are unnecessary, incorrect or incomplete because of unclear direction, partial information, or a general lack of trust concerning the direction or information received
• General frustration and unhappiness with the job
• Stress

WHY YOU SHOULD ATTEND:

The good news is that these problems can be “fixed” through effective communication and a mutual understanding of what everyone needs to get the job done. Before you can ever hope to improve your customer-supplier relationships, you must identify your customers and suppliers and determine the level, quality and timeliness of the support you need to both receive and provide. Only after you have accomplished this will you be able to build and strengthen those relationships.

This workshop will help you change the way you currently think about the people you support and the people who support you. It will also provide you with the skills and direction to manage those relationships proactively on a daily basis.

AREAS COVERED:

• Who are customers, suppliers, and producers
• What is customer satisfaction
• The Customer-Supplier Improvement Model
• Conducting Supplier Feedback Sessions
• Conducting Customer Feedback Sessions

WHO SHOULD ATTEND:

Everyone in a life sciences organization is a supplier to someone. This workshop will benefit essentially everyone in the organization particularly those that work cross-functionally and within regulated industries where effective interrelationships are essential to compliance and quality.

Course Director: CHARLES H. PAUL 

Charles H. Paul is the President of C. H. Paul Consulting, Inc. – a regulatory, training, and technical documentation consulting firm.  Charles has been a regulatory consultant for over 30 years and has published numerous white papers on various regulatory subjects.  His firm works with both domestic and international clients designing solutions for complex regulatory, Lean, training, and documentation issues.