Training in Human Error - Proven Techniques to Reduce Training Related Errors

We will discuss elements of the training programs like curricula, training management systems, training effectiveness and other important elements of a compliant training program. Training programs have evolved through time. Human reliability or human error is usually attributed to training effectiveness or training program weaknesses/strengths. Even though training is considered the "vaccine for mistakes" training is not responsible for most human error deviations. In order to make sure training programs are effective and can be ruled out as a root cause for human error deviations, we will discuss elements necessary when implementing/improving a training program.

LEARNING OBJECTIVES:

• Learn key elements of the training program in regulated environment
• List Key Performance Indicators related to training
• Learn to develop a training program
• Learn how to measure training effectiveness
• Learn when training is responsible for human error deviations

AREAS COVERED IN THE SESSION:

• GMP regulations on the training topic
• Agencies expectations of the training program
• Training general aspects
• Responsibilities of the training program
• Requirements for New employees
• Transferred Employees
• External Service Providers
• Training Events
• Skills Qualification Program (OJT)
• Training Assessment
• Retraining
• Training Outline/Contents
  • GMP
  • Technical Training
  • On the Job
• Training Frequency and Topics
• Instructor's Qualifications
• Training Curricula
• Training Documentation
• Review of Training System Effectiveness
• Deviations related to performance

WHO SHOULD ATTEND:

• Quality Assurance Departments
• Quality Control Departments
• Regulatory Affairs Departments
• Training managers and coordinators
• Manufacturing Departments
• Engineering Departments
• Operations Departments
• Production Departments
• Plant Engineers
• Process excellence/improvement professionals
• Industrial/process engineers
• Compliance officers
• General/corporate counsel

Course Director: DR. GINETTE COLLAZO

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry. Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents. She is the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and of course, Pharmaceutical Industry Association.